Managed IT Services
Unlimited IT Support. One Flat Fee. No Surprises.
Get all-you-can-eat support that scales with your business. No hourly rates, no hidden charges—just reliable help when you need it.
How We Manage Your IT
Proactive. Preventive. Always-On.
We don’t wait for things to break. Our approach keeps your IT systems running smoothly with around-the-clock monitoring, automated maintenance, and performance optimisation that’s always working in the background
Unlimited IT Support
No hourly rates or hidden fees—just reliable help whenever you need it.
24/7 Monitoring
We detect and resolve issues before they impact your business.
Automated Patching & Updates
Keep your systems secure and up to date with zero disruption.
Network & Device Management
Stay connected and protected across all your endpoints and users.
Quarterly IT Reviews
Regular check-ins to assess performance, track goals, and plan improvements.
Security Hardening
Ongoing audits, configuration reviews, and threat prevention to keep your systems resilient.
Our Managed IT Plans
Not Every Business Needs Everything
We don’t push unnecessary add-ons or bloated bundles. echo9 offers managed IT plans that match how you work—simple if you need simple, advanced if you’re ready to scale. No pressure. No padding. Just the right coverage, at the right time.
Choose the Right Fit
Three plans. One Service Mindset. All backed by Unlimited Support.
Managed Essentials
For teams that need reliable IT without the extras.
Unlimited IT support
24/7 Advanced Monitoring
Workplace & Email Platform Support
OS & Application Patching
License Management
Managed Backup
Endpoint Protection
Monthly Reporting
Managed Advanced
Everything in Essentials, plus complete server, network, and security management for high-uptime environments.
Server Monitoring & Preventative Maintenance
Firewall & Network Management
Advanced Threat Protection
Security & Policy Enforcement
Azure Cloud Maintenance & Oversight
Wireless Network Management
Quarterly IT Reviews & Strategic Planning
+ Managed Security
Round-the-clock threat detection and expert response, for when security matters most.
24/7 SOC-Driven Threat Monitoring
Managed Endpoint Detection & Response
Dark Web Monitoring
Threat Intelligence & Alerting
Proactive Remediation
Policy & Procedure Management
Monthly Reporting & Security Reviews
Not Ready for a Plan?
Pay-As-You-Go IT Support
Ad hoc help, no strings attached.
Need help now but not ready to commit to a monthly plan?
echo9 offers flexible, ad hoc support with the same expert service — billed as you go.
No lock-in contracts
Hourly or per-incident billing
Perfect for one-off issues or very small teams
Easy to upgrade to a plan later
Just reach out when you need us — and only pay for what you use.
The echo9 difference
High Performance IT, Built for Growth
Enterprise-Grade IT, Minus the Overhead
01.
We bring the kind of tools and expertise used by big enterprises—without the bloated price tag or red tape.
02.
Straightforward, Scalable Solutions
No overcomplicated setups. Just smart tech built to grow with you.
03.
Flat-Fee Pricing
Predictable costs, zero surprises. Support and service without the nickel-and-diming.
04.
Proactive, Not Reactive
We don’t just wait for issues—we help prevent them before they impact your business.
05.
Real People, Real Support
You’ll always get help from a human who knows your environment, not a rotating helpdesk script reader.
06.
Strategy Built for SMBs
IT that fuels your next move - not just keeps the lights on.
Our Achievements
Real Results. Backed by Performance.
We don’t just promise better IT—we prove it. With fast response times, high resolution rates, and 24/7 support, echo9 delivers the kind of managed services that help your business run smarter, smoother, and stress-free.
95%
Ticket Resolution on First Contact
<15 min
Average Response Time
100%
Fixed Monthly Pricing
70%
Fewer Issues After Onboarding
Get in Touch
Let’s take IT off your plate.
Reach out for a chat about how we can support your business with simple, stress-free IT that just works
+61 2 5016 1999